Return, Refund and Exchange Policy
URBAN RECLAIM FURNISHINGS SDN. BHD.
202501060333 (1661739-U)
urbanreclaim@outlook.com
09819 100
urban-reclaim.com
Cases we can review
URBAN RECLAIM FURNISHINGS SDN. BHD. reviews return, refund, or exchange requests only for accepted issues: wrong item sent, item materially different from the product page, damaged/defective item on arrival, or delivery exceeding the stated shipping timeline.
Books/Stationery/Craft condition rules
For this product category, review depends heavily on title or edition checks, paper/thread condition, moisture damage, packaging condition, and order records. Requests may be declined for written-on, used, folded, water-damaged after delivery, opened craft sets with missing parts, or wrong-title claims without proof.
Evidence needed
Customers should provide clear order details, photos, and where possible a continuous unboxing video showing the sealed parcel, shipping label, packaging, and product condition before use.
Request deadline
Requests must be submitted to urbanreclaim@outlook.com within 24 hours after receiving the parcel. Late requests or requests without sufficient evidence may not be accepted.
Outcome after review
If approved, we may arrange replacement, exchange, refund, or another suitable resolution depending on the issue, product condition, and available stock.
Returning items
Items must not be sent back without approval. Our team will advise the return method for approved cases.